Privacy Policy

Your privacy is important to us. It is Ealing driving school policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use an app or online service.
In the event our app contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our app.

This policy is effective as of 1 May 2024.

Last updated: 1 May 2024

Information We Collect

Information we collect falls into one of two categories: ‘voluntarily provided’ information and ‘automatically collected’ information.

‘Voluntarily provided’ information refers to any information you knowingly and actively provide us when using our app and its associated services.

‘Automatically collected’ information refers to any information automatically sent by your device in the course of accessing our app and its associated services.

Device Data

Our app may access and collect data via your device’s in-built tools, such as:

• Your identity
• Camera
• Phone/SMS
• Storage, photos and/or media
• Notifications

When you install the app or use your device’s tools within the app, we request permission to access this information. The specific data we collect can depend on the individual settings of your device and the permissions you grant when you install and use the app.

Personal Information

Instructor Connect may request your personal information to facilitate the provision of our services effectively. When you interact with our platform by submitting content, contacting us, or carrying out transactions, we collect the personal details necessary to fulfil our service commitments to you. The types of personal information we collect include:

• Name: To identify you on our platform and to customise our communication.
• Email Address: For creating your account, to ensure secure login, and for sending essential service- related communications.
• Phone/Mobile Number: To facilitate direct contact necessary for coordinating driving lessons or providing user support.
• Home/Mailing Address: To assist in arranging the logistics of driving lessons for learners, and for verification and background checks for instructors.

For learners, we specifically require contact information and payment details to process transactions securely. For instructors, we collect identification and licensing information to confirm qualifications and to maintain the trust and safety of our platform.

User-Generated Content

We consider ‘user-generated content’ to be materials (text, image and/or video content) voluntarily supplied to us by our users for the purpose of publication on our platform, or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials.
Please be aware that any content you submit for the purpose of publication will be public after posting (and subsequent review or vetting process). Once published it may be accessible to third parties not covered under this privacy policy.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

Your personal information is crucial for the operation of Instructor Connect and is collected through several interactions with our platform:

• When you register for an account.
• As you access our content using a mobile device or web browser.
• When you initiate communication with us via email, social media, or other similar technologies.
• If you reference us in posts on social media.

We collect, hold, use, and disclose information for purposes such as:

• Providing you with access to the essential features and services of our app and platform.
• Processing and managing payments for learners using secure methods such as Stripe.
• Verifying the identity and qualifications of instructors to ensure a trustworthy environment for our users.

To further enhance your experience, we may combine the personal information you have provided with additional data gathered from other reliable sources, including your social media profiles, with your consent. This allows us to offer you a more personalised and efficient service.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not,