Terms and Conditions

These Terms of Service govern your use of Instructor Connect and any related services provided by Instructor Connect.
When you create an Instructor Connect account or use Instructor Connect, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from further using the app, or using any other services provided by Instructor Connect.
If you access or download Instructor Connect from (1) the Apple App Store, you agree to any Usage Rules set forth in the App Store Terms of Service; and/or (2) the Google Play Store, you agree to the Android, Google Inc. Terms and Conditions including the Google Apps Terms of Service.
We, Instructor Connect, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page and notify you through the app and/or the email address you provided when you created your account. Any changes to these Terms of Service will take effect immediately from the date of publication.
These Terms of Service were last updated on 2 November 2023.
Description of Service
Instructor Connect offers a platform that connects learner drivers with driving instructors. We enable learners to arrange driving lessons and book tests. It is important to note that Instructor Connect does not enter into any contractual relationships between learners and instructors nor assumes any responsibility for the agreements made using our platform. Our role is strictly to provide a space for these connections to be made.
Limitations of Use
By using Instructor Connect, you warrant on behalf of yourself, any entity who you represent who has entered into these Terms of Service, and your users that you will not:
• modify, copy, prepare derivative works of, decompile, or reverse engineer Instructor Connect or any materials and software contained within Instructor Connect;
• remove any copyright or other proprietary notations from Instructor Connect or any materials and software contained within Instructor Connect;
• transfer Instructor Connect or any of its associated materials to another person or “mirror” the materials on any other server;
• knowingly or negligently use Instructor Connect or any of its associated services in a way that abuses or disrupts our networks or any other service Instructor Connect provides;
• use Instructor Connect or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• use Instructor Connect or its associated services in violation of any applicable laws or regulations;
• use Instructor Connect to send unauthorised advertising or spam;
• harvest, collect, or gather user data without the user’s consent; or
• use Instructor Connect or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
Intellectual Property
The intellectual property in the materials in Instructor Connect are owned by or licensed to Instructor Connect. You may download Instructor Connect, to view, use, and display the application on your mobile device for your personal use only.
This constitutes the grant of a licence, not a transfer of title. This licence shall automatically terminate if you violate any of these restrictions or these Terms of Service and may be terminated by Instructor Connect at any time.
User-Generated Content
You retain your intellectual property ownership rights over content you submit to us for publication within Instructor Connect. We will never claim ownership of your content but we do require a licence from you in order to use it.
When you use Instructor Connect or its associated services to post, upload, share or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide licence to use, distribute, modify, run, copy, publicly display, translate or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.
Please note that we cannot be held liable for the conduct of our users. We strive to protect our platform with reasonable measures mainly designing various layers of verifications and high-quality filters, however, we cannot guarantee a perfect customer experience. We are not liable for any fraudulent users and their actions, any such users violate the hereby Terms of Service and will be permanently removed from our platform.
The licence you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the licence will continue until the relevant commercial or post has been discontinued by us.
You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.
User Responsibilities and Conduct
Learners and instructors using Instructor Connect have distinct responsibilities to maintain the integrity of the service.
Learners are required to submit accurate and current personal information to schedule driving lessons. This encompasses a valid email address, correct home address, and contact details to facilitate clear and reliable communication. The learner must ensure that all provided details remain up-to-date to avoid any disruptions or miscommunications with instructors.
Instructors using Instructor Connect must provide authentic documentation that verifies their identity and qualifications, including a valid driving license and an up-to-date photograph. Instructors commit to maintaining a high standard of professionalism during all interactions and driving lessons. They are expected to deliver quality instruction, fostering a productive learning environment for the learner.
Lesson Coordination
Upon registering for Instructor Connect, learners must present a valid UK provisional driving licence, which will be requested by the instructor on the first driving lesson. Failure to provide a valid licence could result in the forfeiture of the session without a refund.
Both learners and instructors must agree upon the logistics of each driving session, including the date, time, and location. The learner is obligated to arrive on time for lessons as instructors are under no requirement to extend session times due to late arrivals. If a learner cannot attend a scheduled lesson, they must adhere to the instructor’s cancellation or rescheduling policy.
Instructors may, at their discretion, determine the structure of the lesson, including necessary breaks and the overall pace of instruction. Instructors are also responsible for setting their cancellation and rescheduling policies, which learners must be aware of and agree to follow.
Driving Test Arrangements
Learners are responsible for coordinating driving test appointments with their selected instructors. The vehicle used for the test is at the discretion of the instructor, based on their professional assessment of the learner’s readiness.
Both parties must conduct themselves appropriately, with learners avoiding any behaviour that could hinder the instructional process. Instructors are tasked with creating a safe and respectful learning environment and have the authority to discontinue lessons if a learner’s behaviour is deemed inappropriate or unsafe.
Please note that Instructor Connect’s role is strictly that of a facilitator providing the platform for learners and instructors to connect and arrange driving lessons. Instructor Connect is not responsible for the direct actions taken by either party outside of providing this platform. All users must agree to these terms to utilise the services offered by Instructor Connect.
Registration and Payments
In order to use our services you need to create an account. Any information provided needs to be accurate and updated if necessary. Customers are liable for maintaining their accounts and are fully responsible for all activities occurring under their accounts. Should anybody gain unauthorized access to your account, you need to notify us immediately. Instructor Connect is not liable for any loss or damage arising from failure to maintain the confidentiality of your account.
When creating your account you are required to provide your financial information relevant to the chosen payment method, in some cases, you may be requested to provide your credit card details. Please note that Stripe will process any payments made on our platform. As such, we will not be responsible for processing or retaining any of your financial information. Stripe will handle all of your financial information per their respective Terms of Service, and you agree to comply with such Terms of Service.
Automatic Updates
You give us permission to download and install updates to Instructor Connect on your device in accordance with your privacy preferences. This permission can be revoked at any time by deleting Instructor Connect from your device.
Liability
Instructor Connect is provided ‘as is’, and to the fullest extent permitted by law, we make no representations or warranties of any kind, express or implied, with respect to the operation of Instructor Connect, the information, content, materials or services included on our platform. We expressly disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Instructor Connect is not liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, use of, or inability to use Instructor Connect, or any errors or omissions in the content of our platform. This includes but is not limited to, personal injury, property damage, loss of profit, loss of data, business interruption or any other commercial damages or losses, related to your use or reliance on the services provided.
It is expressly clarified that Instructor Connect is solely a facilitator providing a digital platform for learners and driving instructors to connect. We are not engaged in the direct provision of driving instruction services and thus hold no liability for the outcomes of interactions and contracts between learners and instructors that transpire through the use of our app, including any incidents, accidents or non-compliance with traffic regulations during driving lessons arranged via Instructor Connect.
Users acknowledge that Instructor Connect does not oversee or control the actual driving lessons and agrees that the platform bears no responsibility for any harm, injury, or violation that may occur as a result of such lessons. If your use of Instructor Connect results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof to the maximum extent permitted by law.
Not all jurisdictions allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.
Accuracy of Materials
The materials appearing in Instructor Connect are not comprehensive and are for general information purposes only. To the extent permitted by law, Instructor Connect does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials in Instructor Connect, or otherwise relating to such materials or on any resources linked to Instructor Connect. You should not rely solely on the said materials to make decisions, we advise you to consult other, more complete sources of information. You are solely responsible for the strict reliance on the materials posted on Instructor Connect. We have the right to change the information on our app without prior notice and users are responsible to monitor said changes. Please note that any historical information present is provided for reference only.
Additional Tools
Please note that our app may include third-party tools which are outside of our control. The access to said tools is provided on an ‘as is’ basis with no warranties, expressed or implied, and without any endorsement. We are not liable for the use of the third-party tools provided on our app. You are solely responsible for any risks associated with using said tools, we recommend reading the relevant third-party provider’s Terms of Service. Instructor Connect has the right to offer new third-party tools in the future.
Links
Instructor Connect has not reviewed all of the sites linked to Instructor Connect and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Instructor Connect of the site. Use of any such linked website is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.
Inaccuracies and Mistakes
Please note that since the content provided on our app is mainly created by our users, it may occasionally contain typographical errors, inaccuracies, or mistakes that are related to the service’s description, pricing, promotion, and availability. Since the content is mainly user-generated, we are not obliged to clarify any of the information present on our platform. Furthermore, we are not liable for any fraudulent actions committed by our users.
Additionally, we have the right to cancel or update any existing services should any information provided by us be proven inaccurate. Said information can be amended at any time without prior notice. Please note that we are not obligated to clarify any of the information related to our service, including pricing information, except as required by law.
Service Availability
Please be aware that Instructor Connect, while generally accessible, may have periods of unavailability. We reserve the right to disable the service from time to time to perform necessary tasks such as scheduled backups, maintenance, or system upgrades, aimed at enhancing your user experience and ensuring the optimal performance of the app.
Although we strive to notify our users in advance of any substantial downtime, please understand that some situations may necessitate urgent maintenance. In such extreme cases, we may need to disable the service immediately and without prior notice. We appreciate your understanding and patience during these periods, as we work diligently to ensure the consistent quality and reliability of Instructor Connect.
Notice regarding Apple
To the extent that you are using or accessing Instructor Connect on an iOS device, you acknowledge and agree to the terms of this clause. You acknowledge that these Terms of Service are between you and Instructor Connect only, not with Apple Inc. (Apple), and Apple is not responsible for Instructor Connect and any materials available in Instructor Connect.
Apple has no obligation to furnish you with any maintenance and support services with respect to Instructor Connect.
If Instructor Connect fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to Instructor Connect and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.
Apple is not responsible for addressing any claims by you or any third party relating to Instructor Connect or your use of Instructor Connect, including but not limited to (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.
Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party’s intellectual property rights.
You agree to comply with any applicable third-party terms when using Instructor Connect, including any Usage Rules set forth in the Apple App Store Agreement of Service.
Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms of Service and, upon your acceptance of these Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Service against you as a third-party beneficiary of these Terms of Service.
You hereby represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a ‘terrorist supporting’ country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your contributions; (2) use of the app; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; or (5) your violation of the rights of a third party, including but not limited to intellectual property rights.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
Right to Terminate
We may suspend or terminate your Instructor Connect account and right to use Instructor Connect and these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.
Severance
Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.
Entire Agreement
These Terms of Service and any policies or operating rules constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Service or use of the app. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that location